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866-4LA-DIFF (866-452-3433)
125 s. 14th street, richmond va 23219
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LaDiff Policies

Product Information And Pricing Policy

Unless indicated otherwise, most products and services featured on the site are available directly from or through LaDIFFÉRENCE, Inc (dba LaDIFF). LaDIFF has made a conscientious effort to display and describe its products and services on the site accurately so that you can get a good idea of their design and use, and of the services offered. Furthermore, LaDIFF is constantly improving its information, products and services. Consequently, LaDIFF, Inc. cannot and does not guarantee the accuracy or completeness of the information, including prices, product images, specifications, availability and services. Products and services are the responsibility of the manufacturer or provider of those services and are covered by the warranties offered by such manufacturers or providers. The prices shown on specific products on our website are checked for accuracy when we post the product on the Internet, and periodically rechecked thereafter. However, vendor pricing changes are frequent in the home furnishings market. Consequently, the price shown on the Internet posting may not reflect the most recent price for the product as offered by LaDIFF.

Prices shown on our website do not include shipping fees. Please call the store for more details and the shipping fees will be computed on a case by case basis.

Please call 800-642-5074 or 804-648-6210 or e-mail ladiffwebsiteinquiry@ladiff.com for us to confirm actual pricing.


Shipping Policy

LaDiff is happy to ship your purchases to your destination. We take every precaution to ensure that the item shipped to you will arrive in good condition.

LaDiff's commitment to the customer:
• We will verify that the merchandise is in good shape from the manufacturer before we ship.
• We will employ only experienced packers and all merchandise is thoroughly checked for hidden damage before being packed and shipped.
• We utilize transportation companies that have demonstrated a commitment to cost effectiveness, timely deliveries and quality service.

Customer's Responsibility:
• You, the customer, must be at home to accept the delivery. If your merchandise is too large or heavy to be shipped by FedEx, it will be shipped by common carrier. If the shipment is to a residential address and involves an inside delivery (this means only that they will set the furniture in your house in the entryway) and/or requires pre-notification, these services can be provided and the fees included in your shipping cost. You must let your salesperson know this before the item is shipped.

Do not allow the transportation company to leave your delivery on the doorstep.

• Upon arrival, you must check all cartons thoroughly and make sure that no damage has occurred in transit. Inspect the merchandise for damage before signing the delivery receipt. If additional services are required, these must be discussed with your LaDiff salesperson prior to shipping.

• If damage has occurred, make complete notes on the delivery ticket. Save all of the original packaging and call the transportation company to come examine the goods. Make sure to get the signature of the transportation driver with the complete notation of damages.

• If using a common carrier, please be advised that they are not responsible for the removal of any packing materials (including pallets).

• If you, the customer, are unable to accept merchandise at the arranged time, you will be liable and responsible for any and all shipping costs, redelivery fees and/or returned shipping costs.

If the above steps are not followed completely, LaDifférence cannot accept responsibility for damages and/or additional charges.

The transportation company is liable for any damage, no matter how small.

LaDiff will assist with filing damage claims, as long as the proper procedures have been followed by you.

If there are any questions regarding the above policy, please discuss them with your sales representative.


Price Match Policy

Buying furniture is a big commitment, and the prices at LaDiff are designed to respect you and the important decision you are about to make. Be assured that we are not in the practice of periodically inflating our prices to create a perception of savings at another time. We value our customers, and you can be assured that our furniture is at the best possible prices each and every day. If you find a lower price* on the same product*, we will attempt to match that price.

*For price matching details please see store.


For policies regarding special orders, returns, methods of payment, etc, please contact your salesperson directly. He or she can provite you with a pdf of our current policies.

 

Legal Jurisdiction

Legal jurisdiction for any legal actions involving LaDIFFÉRENCE must be in the courts of the City of Richmond in Virginia, USA.

Terms And Conditions Of Use

The user of the LaDIFFÉRENCE website assumes all responsibility and risk for the use of this site, and the internet in general.

LaDIFFÉRENCE attempts to assure that the data shown on the website is current and valid. LaDIFFÉRENCE PROVIDES THIS INFORMATION ON AN "AS-IS" BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS REFERENCED OR INCLUDED ON THIS SITE AND INCLUDING TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS, COPYRIGHTS OR TRADEMARKS OR OTHER PROPRIETARY RIGHTS,, NONVIOLATION OF ESTABLISHED PRODUCT DISTRIBUTION TERRITORIES, AND FREEDOM FROM ERRORS, VIRUSES, BUGS OR OTHER HARMFUL COMPONENTS. LaDIFFÉRENCE WILL NOT BE LIABLE UNDER ANY THEORY OF LIABILITY FOR ANY DAMAGES ARISING FROM OR IN ANY WAY CONNECTED WITH THE USE OF THIS SITE, ANY DELAYS ON THE SITE, ANY INABILITY TO USE THIS SITE, ANY PRODUCT DATA CHANGES, DISCONTINUATIONS, TYPOGRAPHICAL ERRORS, LOSS OF USE, DATA, PROFITS OR BUSINESS INTERRUPTION.

Copyright

All software and content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the owned or licensed property of LaDIFFÉRENCE, Inc. or its software and content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of LaDIFFÉRENCE, Inc. and protected by U.S. and international copyright laws. LaDIFFÉRENCE, Inc. grants you permission to view and use content made available to you on the site in connection with your use of the site. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content and software on this site is strictly prohibited.

Trademarks

LaDIFFÉRENCE and LaDIFF are registered trademarks of LaDIFFÉRENCE, Inc. in the United States and other countries and may not be used in connection with any product or service that is not LaDiff's/LaDIFFÉRENCE's or in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits LaDiff/LaDIFFÉRENCE, Inc.

All other trademarks not owned by LaDiff/LaDIFFÉRENCE, Inc. or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by LaDIFFÉRENCE, Inc. or its affiliates.

Links To Other Websites

Our website may contain links to other websites so that you may learn more about the products available at LaDIFFÉRENCE and other matters that LaDIFFÉRENCE feels may be of interest to you. LaDIFFÉRENCE is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by LaDIFFÉRENCE of the site or any association with its operators. LaDIFFÉRENCE does not have control over, and is in no manner responsible or liable for, the availability and content of the websites to which the LaDIFFÉRENCE website is linked. LaDIFFÉRENCE makes no representations whatsoever about any other site you may access through our website. Any concerns regarding any product or service offered by a website to which our site is linked or the link itself should be directed to the operator of that specific website and not to LaDIFFÉRENCE.